Return Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us via email at help@rileyridge.com. Returns without emailing us first will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@rileyridge.com.

Exchanges

The quickest way to get the item you want is to email us at help@rileyridge.com and ask for an exchange. We will then give you all the details on how to proceed, and send the item back if necessary. After we confirm your return is on its way with the tracking number you provide, you have two options: you can buy the new item yourself and we'll refund you, or we can handle the exchange for you.

Damages and issues
 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We require proof of damage, such as a photo or video, in order to proceed to refunds or exchanges.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us:

Riley Ridge - www.rileyridge.com
Email: help@rileyridge.com
Phone: +1 626-505-1506

Riley Ridge
1021 East Lincolnway 7239
Cheyenne Wyoming 82001
United States